Privacy Policy

This Privacy Policy describes how Trust2Connect (the "Company," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information obtained through its website, applications, and related online services.

Table of Contents

Scope of This Privacy Policy; Information Collected; How Information Is Used; Cookies and Similar Technologies; How Information Is Shared; Third-Party Links and Services; Data Retention; Data Security; Your Privacy Rights and Choices; Marketing Communications; Children's Privacy; International Data Transfers; State and Regional Privacy Disclosures; Changes to This Privacy Policy; Contact Information.

Scope of This Privacy Policy

This Privacy Policy applies to the Company's public-facing website, customer portals, mobile-enabled pages, downloadable content, marketing pages, and any other online services that link to or post this Privacy Policy.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from the website. Company does not control those sites or their privacy practices which may differ from our practices. We do not endorse or make any representations about third-party web sites. We are not responsible for the privacy practices or the content of such web sites.

Information Collected

The Company may collect information that users voluntarily provide, including name, company name, job title, email address, postal address, telephone number, account credentials, billing details, transaction information, product or service preferences, support requests, uploaded content, and any other information submitted through forms, account registration, purchases, surveys, subscriptions, or customer service interactions.

The Company may also collect information automatically when users access the website, including IP address, browser type, device identifiers, operating system, language settings, referring URLs, pages viewed, links clicked, access times, session activity, and approximate geolocation inferred from IP address.

If the website offers account features, purchases, gated content, referral tools, or file submission functions, the Company may collect information necessary to deliver those features.

How Information Is Used

The Company may use personal information to operate the website, provide products and services, create and manage accounts, process orders and payments, respond to inquiries, provide support, personalize user experience, administer promotions or surveys, send requested materials, improve website performance, maintain security, detect fraud, enforce legal terms, and comply with applicable law.

The Company may also use personal information for internal analytics, service development, recordkeeping, auditing, incident response, and legal compliance.

Cookies and Similar Technologies

The Company may use cookies, pixels, web beacons, SDKs, local storage objects, embedded links, session replay tools, and similar technologies to recognize users, remember preferences, keep users signed in, understand site usage, measure campaign effectiveness, and improve website functionality.

Users may be able to control certain cookie settings through browser preferences, device settings, cookie banners, or consent management tools made available on the website. Disabling some cookies may affect site functionality, account access, or personalized features.

How Information Is Shared

The Company may disclose personal information to affiliates, subsidiaries, service providers, payment processors, hosting providers, analytics vendors, cloud providers, professional advisers, customer relationship management vendors, shipping or fulfillment partners, and other contractors ("Suppliers") that need the information to perform services on the Company's behalf. Suppliers are required by contract to keep confidential the information received on behalf of the Company and may not use it for any purpose other than to carry out the services they are performing for us.

The Company may also disclose information: (a) in connection with an actual or proposed merger, acquisition, financing, sale of assets, or business transfer; (b) to comply with law, regulation, legal process, or governmental request; (c) to protect rights, safety, and security; (d) to investigate fraud or violations of terms; and (e) with the individual's consent or at the individual's direction.

The Company does not sell personal information for monetary consideration unless it specifically states otherwise in a supplemental disclosure. If the Company engages in targeted advertising, cross-context behavioral advertising, or other regulated data-sharing practices, any required opt-out rights will be described in a supplemental notice.

Third-Party Links and Services

The website may contain links to third-party websites, plugins, social media features, or external resources provided for convenience.

Where third-party tools are integrated into the website, those providers may independently collect information in accordance with their own privacy notices and terms. Users should review those third-party notices before submitting personal information.

Data Retention

The Company retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain accounts, complete transactions, resolve disputes, enforce agreements, comply with legal obligations, and maintain business and audit records.

Retention periods may vary depending on the type of information, the sensitivity of the data, whether a user relationship remains active, and applicable legal, tax, accounting, or regulatory requirements.

Data Security

The Company maintains administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No security system is completely secure, and the Company cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of account credentials and for using strong, unique passwords. Users are also encouraged to routinely change passwords and not use the same password as any other website currently used.

Your Privacy Rights and Choices

Subject to applicable law, individuals may have the right to request access to personal information, request correction of inaccurate information, request deletion, request data portability, object to certain processing, withdraw consent where processing is based on consent, or request restriction of certain processing activities.

The Company may need to verify identity before processing a rights request and may deny or limit requests where permitted by law. Users may designate an authorized agent where applicable, subject to verification requirements.

Marketing Communications

The Company may send promotional emails, newsletters, event invitations, product updates, or similar communications where permitted by law.

Users may opt out of marketing communications by using the unsubscribe link in a message, updating account preferences, or contacting the Company using the information below. Transactional, security, legal, and service-related messages may still be sent when necessary.

Children's Privacy

The website is not directed to children, and the Company does not knowingly collect personal information directly from children under the age required by applicable law without appropriate consent.

If the Company learns that it has collected personal information from a child in violation of applicable law, it will take reasonable steps to delete that information.

International Data Transfers

If the Company operates across jurisdictions or uses service providers in multiple countries, personal information may be transferred to and processed in jurisdictions other than the user's place of residence. Where required by law, the Company will use appropriate transfer mechanisms and safeguards for cross-border data transfers.

Users located outside the country where the website is operated should understand that privacy and data protection laws may differ across jurisdictions. Supplemental regional notices may apply where required.

State and Regional Privacy Disclosures

Depending on where users live, additional disclosures and rights may apply under laws such as the California Consumer Privacy Act, as amended, and other U.S. state or international privacy laws.

Changes to This Privacy Policy

The Company may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or services. Please check the Privacy Policy each time you use our web sites for the most current information.

Unless otherwise required by law, changes become effective when the updated Privacy Policy is posted with a revised effective date.

Contact Information

Questions, requests, and complaints regarding this Privacy Policy or the Company's privacy practices should be directed to the contact point designated by the Company, such as:

Privacy Office Trust2Connect support@trust2connect.ai